Area residents and business owners have trusted us with their heating and cooling needs since 1978, and we'll provide you with that same great service.
Call 920-731-6744 Today to Schedule Your Service Appointment.
If you have questions about the services we provide, you can find answers to the questions we get asked most often about payments, our service area, how often to service your HVAC equipment, and more here. Have a question that's not on this list? Contact us today and we'd be more than happy to answer it for you.
Do you have a standard trip charge for all service calls?
We currently do not charge an additional trip charge for the Fox Cities area; however, some surrounding cities are subject to a $25 trip charge. Please call our office for further information.
What types of payment methods do you accept?
Cash, checks, Discover, Visa, and MasterCard.
Do you offer financing?
We offer financing on new or replacement equipment purchases through GE Capital. We offer a number of different options including 6 and 12 month same as cash.
What is Bob's Quality Heating & Cooling's service area?
We service Appleton and the surrounding Fox Cities area - extending to Calumet County and areas of Brown and Winnebago Counties.
What are your hours of service?
Our regular office hours are Monday through Friday 7:00 AM to 5:00 PM. However, our 24-hour emergency service is always available.
What can I expect time wise for a service appointment, and how can I schedule one?
Regular annual maintenance and repair services are generally scheduled in 2-hour increments to allow our service technician enough time to properly service your equipment. You can expect our appointments to be scheduled between 8:00 AM - 10:00 AM (earliest) and 2:00 PM - 4:00 PM (latest).
How are your duct cleaning services conducted?
We use high-efficiency particle air vacuuming equipment. You can expect our technician to be there 2-4 hours performing this service, which involves vacuuming and brushing various heating and cooling system components.
There are many benefits to duct cleaning. It saves money on heating and cooling, eliminates odors, dust, and reduces allergens in the air, thereby, helping people with allergies and other chronic health issues. For more information see our duct cleaning page.
How often should I have my heating and cooling equipment serviced?
Heating and air conditioning units should be serviced annually. The best scenario is to have your heating system checked in the fall and the air conditioning in the spring. Oil-fired equipment should definitely be serviced annually.